At Voxira (tryvoxira.com), we stand behind the quality of our products. Because we offer smart electronic devices and related software services, we maintain a clear and fair Return & Refund Policy to protect both our customers and our business.

Please review the following terms carefully before making a purchase.

1. 14-Day Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your physical device to request a return.

Return requests submitted more than 14 days after the delivery date may be declined.

2. Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it. We do not accept returns for products that have been used or show signs of wear.

• The device must be unworn, unused, and free from scratches, marks, or other signs of use.
• The product must be returned in its original packaging, including the box, protective materials, inserts, accessories, and charging cables.
• You must provide your order number, receipt, or other valid proof of purchase from tryvoxira.com.

⚠️ Non-Returnable Items: Items returned more than 14 days after delivery, items damaged through misuse, or products with missing parts not caused by our error may not qualify for a refund.

3. Return Shipping Costs & Process

• Customer Responsibility: Unless the product arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
• How to Request a Return: Before sending any item back, please contact us at info@tryvoxira.com to request return authorization.
• Authorized Returns Only: Returns sent without prior approval may be refused. Please do not send a package back without receiving return instructions from our support team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To report an issue:

• Email info@tryvoxira.com
• Include your order number
• Provide clear photos or video showing the issue

If your claim is approved, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Minor cosmetic damage to the outer shipping packaging that does not affect the product itself is generally not considered a product defect.

5. Refund Review & Processing

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

• Restocking Fee: Approved returns may be subject to a 15% restocking fee to cover inspection, handling, and processing costs.
• Approved Refunds: If approved, the refund amount, less any applicable fees, will be issued to your original payment method within 5–7 business days after approval.

Please note that your bank or payment provider may require additional time to process and display the refund.

6. Payment Disputes & Chargebacks

If you experience any issue with your order, we strongly encourage you to contact our support team at info@tryvoxira.com before initiating a payment dispute or chargeback.

We are committed to reviewing and resolving legitimate customer concerns as quickly as possible. If a dispute is filed, we may provide relevant order records, tracking information, delivery confirmation, customer communications, and applicable store policies to the payment provider as part of the review process.

Contact Us

• Website: tryvoxira.com
• Email: info@tryvoxira.com
• Support Hours: Monday–Friday | 9:00 AM–5:00 PM EST