Contact information
Thank you for visiting Famio (famio.store). We value your experience and are here to help with any questions, technical issues, or feedback you may have regarding our AI translation devices and companion application.
Please feel free to reach out to our dedicated customer care team through any of the channels below:
1. Customer Support Desk
For general inquiries, order status tracking, shipping questions, or assistance with setting up your device:
- Email: support@famio.store
- Response Time: We strive to respond to all inquiries within 12 to 24 hours during regular business days.
2. Returns & Warranty Department
If you need to request a return authorization or report a damaged item (within our policy guidelines):
- Email: support@famio.store
- Please include your 4-digit or 5-digit Order Number (e.g., #1001) in the subject line for faster processing.
3. Operating Hours
Our support team is available online to assist you during the following hours:
- Monday through Friday: 9:00 AM – 5:00 PM (EST)
- Saturday & Sunday: Closed (Inquiries sent over the weekend will be prioritized on Monday morning).
Frequently Asked Questions Before Reaching Out:
- Want to track your package? Please check the shipment confirmation email we sent you to find your Tracking Number, or visit our dedicated Track Your Order page.
- Need to change an address? If you made a mistake on your shipping address at checkout, please email us within 1 hour of placing your order. Once a package is handed over to the carrier, we cannot alter the destination.
Business Contact Form
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Have a quick question? Fill out the contact form below with your name, email address, and message. Our team will get back to you as soon as possible!